Refund and cancellation policy

Draft for legal review. Last updated 20 October 2026.

Surge Migrate is a service of Surge Software Solutions Private Limited, India. The readiness scan, the guides and the Migration Blueprint are free; there is nothing to refund for them.

What you pay for

During early access every service is free, so there is nothing to pay or refund. The terms below apply once paid services start, which we will announce in advance.

Migrations, managed operations and other paid services are agreed in a signed order or agreement that sets the scope, fixed price, milestones and acceptance criteria. We invoice each milestone or retainer period with GST and a payment link; you can pay online through Razorpay or as the agreement allows.

Cancellations

• You can cancel a paid engagement as your signed agreement allows. Work already delivered and accepted, and the milestone in progress, are payable as the agreement sets out.
• Before you pay, an invoice can be cancelled at your request or ours; its payment link stops working.
• Managed operations retainers can be cancelled for the next period with the notice stated in the agreement.

Refunds

• If you paid an invoice twice, paid the wrong amount, or paid for a milestone we cancelled before starting it, we refund the amount concerned.
• Other refunds follow the signed agreement, for example if accepted work is not delivered.
• Refunds go back to the original payment method through Razorpay or by bank transfer. Banks usually take 5–7 working days to credit a refund after it is issued.

How to ask

Email [email protected] with the invoice number. We reply within two business days.